MSP Predictions for 2021 – Digital Adoption and Enablement

The world we were in before the pandemic has changed how businesses approach dramatically since the onset of the pandemic and change pundits’ predictions across the globe. In 2020, we had all been through too much. The way we need to work has altered irreversibly and, unexpectedly, for the better. 

On the one hand, this complicates preparation for 2021 because we do not know what 2021 will bring. On the other hand, it makes it easier to separate (no pun intended!) what is most critical for your company in the coming year and the position that your Managed Service Provider (MSP) team can play. 

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All of us are very eager to put 2020 behind us with the enterprise. IT managed services by the side of the business. However, there have been brief rays of sunlight. For starterswith 2021 now in sight, “the sunshine after the storm” will allow us to regain some semblance of normalcy at home and work. 

  1. Enterprise service management would become ubiquitous – at least from our viewpoint, and I’d love to see an industry survey confirm this as well. 
  2. Quantum computing (AI) by enterprise IT managed services will increasingly be viewed in conjunction with “advanced automation” – a combination that the industry is starting to see take shape.
  3. Staff welfare will eventually be recognized as a ticking time bomb for MSP – which, even before the effects of alienation and the stress associated with the risks to continued jobs became apparent.
  4. The delayed effect of ITIL 4 on the MSP status quo – there is undoubtedly some excellent guidance in ITIL. 
  5. Efficiency has become the new face of employer brand – in many ways, this forecast correctly summarized how workers felt in 2020 while utilizing managed IT security services and the need for product resilience continuing into 2021.

The 2021 MSP predictions 

We consider digital transformation in terms of three elements: technological, organizational, and personal. 

  1. Innovations in goods and services that make use of technology and data 
  2. Enhanced frameworks for customer interaction that, once again, exploit technology and data 
  3. Enhanced back-office activities that take advantage of the advantages of increased technologies and data use. 

It is easy to see how and why the global pandemic has intensified digital strategy for all businesses. 

MSP’s greatest role in the coming year will be in the third of these digital transformation components – digitally transforming back-office processes. View such enterprise it managed services as replacing the “band-aid” introduced to business operations during the pandemic by top managed service providers to keep business processes and the people who operate on board with something better suited to their present and future needs. 

Of course, MSPs will still be necessary across all three components, at the very least in terms of IT service delivery and support. However, in this third field of back-office digitalization and IT-enabled digital processes, companies will become increasingly dependent on their current and enhanced MSP capabilities. 

What your business needs from MSP in 2021 

Not only did the global pandemic highlight the valor of several IT teams, but it also began to illustrate the “art of the digital-workflow possible” in comparison to the existing operation status quo. Particular focus would be on how conventional systems and procedures became constrained by their dependence on manual activities and interventions, which almost definitely impacted all three of efficiency, speed, and expense long before workers were required to operate remotely. 

As a result of what crisis’s effects, innovation bandages were added to keep companies and their staff operational. And now, when many countries face a second “lockdown” at the end of 2020, there is a need for the enterprise. IT managed services that provide new technology-enabled systems and activities to be turned into streamlined, automated workflows. 

Enabling the digital workflows for your organization 

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Before proceeding, it is critical to point out that this general concept applies to all MSPs providing cybersecurity managed services. Although MSPs and their resources are playing a significant part, the company eventually needs to be able to run as it is supposed to 

But the irony is that new workflows can impact existing business practices because of the individuals they are changing. 

This will necessitate new approaches to job management and time management strategies. As in operations, automated operation enhancement can be interpreted in terms of what it means for the employees. It includes providing greater flexibility around social networking and operating from home; it is necessary to set clear guidelines for them so that they can continue to do their work at the required pace and meet the quality expectations Through improved workplace practices, as well as decreased friction and dissatisfaction with both service users and recipients, we believe we will positively affect our staff’s health. 

By 2021, your organization’s ability to rapidly execute and adopt digital workflows will be a critical differentiator in the marketplace and how you leverage your enterprise, IT-managed services. If those workflows are in business management, human resources (HR), legal, infrastructure, customer support, or information technology (IT), or some other part of the enterprise, integrated digital workflows help ensure that processes and delivered results meet the business’s needs. 

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