Privacy2019-10-25T02:28:09-04:00

Privacy

At Computer Solutions East, Inc. and our global subsidiaries (“CSE,” “our,” “us,” or “we”), we care about your privacy, and we are committed to protecting your information.

This Privacy Statement governs personal information CSE collects from customers, attendees and online visitors (“you” or “your”) regarding your use of CSE’s websites and CSE’s products, applications and services (including support and education), and corporate meetings and other events (collectively, the “Services”) where we post or link to this Privacy Statement, as well as information we automatically collect from your online visits (e.g., data collected via cookies).

For the purposes of this Privacy Statement, “personal information” means any information that, by itself, can identify you or can be combined with other information to identify you. Please see our Code of Conduct for more information about CSE’s high standard of ethics and our commitment to the protection of your personal information.

What personal information does CSE collect about you?
Information You Provide

We may ask you to provide personal information when you:

  • Purchase products or services;
  • Register for webcasts, seminars, conferences or other events sponsored by a partner or us;
  • Request quotes, services, product support, trials, white papers and related downloads or additional information;
  • Join CSE Communities;
  • Register for courses or education;
  • Subscribe to newsletters, promotional emails or other CSE materials;
  • Participate in surveys, sweepstakes or contests;
  • Apply for a job and submit your resume/CV; or
  • Contact us

The personal information we request may include your name, email address, home address, phone number and other contact details. If you purchase a product or service or register for courses, we may also ask you for your credit card number or billing information.

When we ask you to provide your personal information, we will advise you upon collection whether the provision of your personal information is mandatory. If we ask for personal information through one of our registration pages on our website, you will have the option of not providing the information, in which case you may still be able to access other portions of the website, although you may not be able to access certain programs or services.

Information from Other Sources

We may also obtain information about you from other sources and combine that with information we collect through our Services. For example, we may aggregate your personal information with information that you make publicly available on social media or third-party websites to better market our Services to you.

Information Automatically Collected

We may also obtain information about you from other sources and combine that with information we collect through our Services. For example, we may aggregate your personal information with information that you make publicly available on social media or third-party websites to better market our Services to you.

How does CSE use your personal information?

We may use your personal information for legitimate business purposes, including to:

  •  Provide and deliver the Services you request;
  •  Send you transaction information, including confirmations and transaction status, product and services information, updates, security alerts and support and administrative messages;
  •  Administer your account, including verifying your information;
  • Respond to your comments and questions and provide customer support or other services;
  • Offer Live Chat assistance to facilitate;
  •  Operate and improve our websites, products, and services;
  • Process and deliver sweepstakes and contest entries and rewards;
  • Ask you to take part in surveys used to measure our performance and improve our products, services, and customer experience;
  • Communicate with you about new promotions and upcoming events;
  • Provide you with information about products and services offered by CSE and our selected partners;
  • Plan and host corporate events, online forums, communities and social networks;
  • Link or combine with other information we get from third parties, to help understand your needs, and customize our offerings and market our Services based on your needs; and
  • Perform other functions or serve other purposes, as disclosed to you at the point of collection, or as otherwise required or allowed under applicable law.

Legal Basis of Processing

In order to collect, use and otherwise process your personal information, CSE may rely on any of the following legal bases:

  • CSE’s legitimate interest in providing its websites and making the Services available to you provided our interest is not outweighed by the risk of harm to your rights and freedoms.
  • Your consent, where CSE has obtained your consent to process your personal information for certain activities. You may withdraw your consent at any time by contacting [email protected]. However, please note that your withdrawal of consent will not affect the lawfulness of any use of your personal information by CSE based on your consent prior to withdrawal.
  • To fulfill any contractual obligations, such as where you have purchased a product or service from CSE. For example, we may require your contact details in order to deliver your order if you have purchased a product from us.
  • For compliance with CSE’s legal obligations where applicable laws require CSE to process your personal information.

If you have any questions or would like more information regarding the legal basis on which we collect your personal information, please contact us at [email protected].

Retention Data

CSE may retain your personal information data as long as is necessary to fulfill the purposes for which it was collected and in accordance with CSE’s record retention policy and applicable law. CSE’s Support Policy may include additional terms related to the collection of personal information or confidential data provided as part of the provision of customer support.

Cross-Border Data Transfers

CSE may transfer your personal information to other CSE entities located in many different countries around the world if required for the purposes described in this Privacy Statement. This may include the transfer of your personal information to countries outside your home country, including outside the European Economic Area (EEA), which may not have the same level of protection as your home country. For example, since CSE is headquartered in the United States (US), CSE entities in the EEA may need to send your personal information to our servers located in the US for legitimate business purposes. In order to provide adequate protection for the transfer of your personal information, we rely on various mechanisms, including our Privacy Shield certifications, Binding Corporate Rules, EU Standard Contractual Clauses and/or the need to process your personal information in order to provide the requested products or services, as the bases for transferring your personal information.

How does CSE share your personal information?

We may share your personal information with third parties for the purposes described below.

  • CSE Subsidiaries. We may share your personal information with our subsidiaries worldwide in order to improve our website and/or the Services and to manage our customer relationships.
  • Third-Party Vendors/Service Providers. We may rely on third-party vendors, consultants, and other service providers to perform functions on our behalf and under our instructions in order to make our websites and the Services available to you. For example, we may engage third parties to provide customer support relating to our products or cloud storage services or assist CSE in protecting its systems.
  • Business Partners. We may share your information with third parties with whom we do business, including in connection with your purchase of a CSE product through a business partner or attendance at an event jointly hosted by CSE and business partner. Depending on CSE’s business model and its regional coverage, CSE may not be able to provide the products or services directly to you. In those instances, CSE may disclose information to its business partners for reselling, marketing and other business purposes related to your demonstrated interest in our products and services. We will only share your personal information with business partners who agree to abide by applicable laws and to protect your personal information and use it solely for the purposes specified by CSE.
  • Legal Obligations and Rights. We may disclose your personal information: (i) in connection with the establishment, exercise or defence of legal claims; (ii) to comply with laws or to respond to lawful requests or legal process; (iii) for fraud or security monitoring purposes (e.g., to detect and prevent cyberattacks);(iv) to protect the rights of CSE or its employees; or (v) as otherwise permitted by applicable law.
  • Business Reorganization. We may share your personal information in connection with a sale or business transaction (e.g., merger or acquisition).

CSE may also use or share aggregate data (data from which personal information has been removed) for any purpose.
Except as described above, CSE will not disclose your personal information to third parties for their own marketing purposes without your consent.

How does CSE protect your personal information?

CSE takes all reasonable steps to protect your information from loss, misuse, unauthorized access or disclosure, alteration or destruction, including through the use of encryption when collecting or transferring sensitive data such as credit card information.

What rights and choices do you have regarding your personal information?
Email and Marketing

In most instances, CSE gives you options with regard to the personal information you provide, including choices with respect to marketing materials. You may manage your receipt of marketing and non- transactional communications by: (i) clicking on the “unsubscribe” link located at the bottom of CSE marketing emails; or (ii) checking certain boxes on our preference center which can also be found on certain forms we use to collect personal information.

Exercising your Rights

Subject to applicable law in your jurisdiction (e.g., laws in the European Economic Area, United Kingdom, and Switzerland), you may have certain rights with respect to your personal information that we are processing. These rights may include the right to access your personal data, correct inaccurate personal data, object to the processing of your personal data based on CSE’s legitimate interests (e.g., direct marketing purposes), restrict or delete personal data that you have previously provided to us or to receive an electronic copy of your personal data for purposes of transmitting it to another company. Where the processing of your data is based on your consent, you have the right to withdraw your consent to data processing activities at any time, without affecting the lawfulness of processing based on consent before its withdrawal. If you would like to exercise any of these rights, please contact [email protected] with the words “Data Subject Rights Request” in the subject line.

How will you be notified about changes to this Privacy Statement?

CSE may modify or update this Privacy Statement at any time without prior notice. If we make any changes to this Privacy Statement, we will change the “Last Updated” date at the beginning of this Privacy Statement. If we make material changes to this Privacy Statement that may impact individual rights, CSE will make prominent note of such change on its website at least one month prior to the change taking place.

Whom should you contact with inquiries?

If you have any questions, concerns or comments about this Privacy Statement or our privacy practices, please contact CSE via email at [email protected] with the words “PRIVACY STATEMENT” in the subject line.

You may also reach out by regular mail to:

Computer Solutions East, Inc.
481 Main Street, Suite 100,
New Rochelle, NY 10801
Attention: Chief Privacy Officer

EU residents may also lodge a complaint with the data protection authority in the EU member state where they live, work or where an alleged infringement of applicable data protection law occurred.