Intelligent Call Routing

Intelligent Call Routing

Get the best out of your communication devices using our tested Intelligent Call Routing that helps drive desired results.

Why Intelligent Call Routing?

Cost Flexibility
Cost Flexibility
Drive cost flexibility as call routing offers monthly and yearly pricing without any commitments for long-term contracts.
Reliability
Reliability
Enable cloud solutions that make way for intelligent call routing while being secure, scalable, and customizable.
Industry Leadership
Industry Leadership
Benefit your business with the intelligent call routing that helps call centers stay efficient and match steps with industry leaders. 
CRM Integration
CRM Integration
Have your calls integrate with smart, intelligent calling packages across multiple organizational departments.
Cloud Platform
Cloud Platform
Get your calls on the cloud with a robust cloud platform that only requires your team to possess headsets, Internet, and a system. 

Intelligent Call Routing with CSE

Result-drive intelligent call routing with Proven Teams Management services process by CSE 

When a client dials your number, we immediately initiate a phone call to your registered team members. They answer the call, press “1,” and instantly connect them to the user/prospect. Our advanced routing technology provides the basis for Response Team and Call Monitoring. 

We help with any route configuration needed by your company. Calls may be redirected to particular people, specific teams/departments, individuals based on skills, the whole squad, type of round-robin, etc. This configurable platform allows you to set plans for each person/team, and if the answers are available immediately, we will instantly route calls to the next person. 

You can quickly switch to CSEs cloud-based IVR if your company depends on a receptionist or a hardware-based call bridge. Our platform ensures that any call is treated immediately with customized call flows aligned to your specific specifications. You can tailor the virtual receptionist greeting to suit your needs. You can conveniently record and upload your greeting, or it will be produced for you by our professional services staff. The virtual receptionist routes call via customized call flows to the configured setup. 

Our technology is completely embedded into intelligent analytics and our real-time dashboard so that you can track your company results quickly. Our advanced routing infrastructure is the cornerstone of our organization and can be configured to satisfy the needs of a wide variety of organizations. Our technical services team partners with the company to consider its processes and customize our approach to maximize your clients’ experience.  

We will get you up and running without any hardware costs or a long learning curve almost instantly. Routing settings can be conveniently updated to ensure that the consumers still communicate with the right person. We also help your efforts by switching on-site workspaces or staff schedules to rotate jobs from both on-site and home to preserve social distance. Our smart routing system makes configurable call flows to reliably represent the clients/prospects independent of the employee’s workplace. 

Intelligent Call Routing with CSE

CSE Services for Intelligent Call Routing

Cloud-based messaging

Cloud-based messaging

Communication solutions work well together to simplify your company with one call, teamwork, and a communication center.

Partner interconnections

Partner interconnections

Our two cloud contact center systems connect with Cisco and Microsoft, two of the world’s leading enterprise collaboration solutions providers.

Unified Solutions Network

Unified Solutions Network

One interface that unifies the entire communication channel will simplify the routing rule process, removing the need to duplicate different platform rules.

System algorithms

System algorithms

You can blend formulas within your account as per business requirements, including picking round-robin sales and least-busy help.

Cross-deployment center’s

Cross-deployment center’s

Conduct organizational efficiencies through the hubs, exploit customer knowledge and intelligence to help first reach their standards.

Auto-call distribution

Auto-call distribution

Leverage our omnichannel approach to extend technology reach beyond mere phone calls to encompass connections across all networks.

Caller Input 

Caller Input 

Interactive Voice Response (IVR) systems allow consumers to input their purpose by pressing DTMF buttons or voice. 

Why CSE for Intelligent Call Routing?

Our two applications for cloud contact centers include links with Cisco and Microsoft, two of the world’s leading suppliers of enterprise collaboration solutions. The most commonly distributed integrated voice response (IVR) tools are the Microsoft and Cisco collaborations of CSE. They offer end-to-end services to customer support centers alongside their partners. To learn about the prioritization of clients by your agents, we use deep learning approaches. Our predictive engine delivers tickets with the best agents to help them deliver more customized services in less time. 

CSE experts use the call center agent and consumer knowledge analytics tool to align clients with agents who are more likely to connect best based on their attitudes, customer details, and the call time. 

Phone hour settings are the third aspect of intelligent call scheduling. These settings decide what can happen when the company is closed when consumers call at night, on weekends, or even during holidays or other occasions. Options available include voice mail, cell phone number routing, or auto-hang-ups as CSE enables call logging on all incoming and outbound phone calls. It is important to remember that CSE’s telephony services are not limited solely to smart call transfers.  

  • The Most Popular Partner for Microsoft consulting.
  • Microsoft cloud partner since the year 2006.
  • Offering top-notch expertise and customer service for an array of Microsoft Gold services.
  • A trusted name in the business fraternity for office 365 consultancy for over a decade.

Success Stories

Our cloud solutions help the global enterprise achieve business goals.

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Neil Hoosier & Associates

We work to identify the clients IT problem and offer the best solution. Time and again,we face a situation that demands agility and the right set of talent that can solve technology issues.

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DPSI

Not all projects are about innovation. Some are those that add a feather in our cap no matter what we deliver and how. It was typically a government project that involved a lot of roadblocks right.

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Central Florida HIDTA

Being an expert IT solutions partner in the US and worldwide, we are committed to delivering results that drive business growth. Our team recently worked with Neil Hoosier & Associates to resolve.

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