CSE OBTAINS ACCESS TO MICROSOFT’S ADVANCED TECHNICAL SUPPORT THEREBY PROVIDNG BETTER VALUE TO ITS CUSTOMERS
Computer Solutions East, Inc. (CSE), a Microsoft partner and an Advanced Support for Partners subscriber has obtained access to Microsoft’s advanced technical support thus providing premium service to its clients.
CSE can now provide the perks of being an AFP subscriber such as a services account manager; break/fix support; cloud consults; proactive workshops; escalation and priority handling; signature cloud support; presales assistance; sell, deploy, and support services; product support services; product support incidents; and community support.
Every Microsoft partner is generally given support for selling, deploying, and supporting Microsoft products. They provide technical presales assistance, advisory services, product support, and signature cloud support, technical training calls. However, this support can only do so much. Microsoft offers next-level support for their partners who want to assistance for their customers.
Advanced Support for Partners is intended for Microsoft middle-market cloud providers who are still in the process of development to provide better service for their more sophisticated clients. This level of support that is offered to a subscriber of the Advanced Support for Partner package includes a pooled account manager, remote service delivery, cloud limited hybrid for deployments covered, 2nd priority 1/2/4-hour service level agreement for problem resolution with the faster response time.
Cloud services for Microsoft Azure, Office 365, Dynamics 365, EMS, and PowerBI are also given quicker response solutions. In addition, research has proven: an increased rate for faster incident resolution, more active workloads, more active customers, and higher revenue for Microsoft Azure. It has also offered a higher rate for higher deployment, more seats sold, higher revenue, and higher retention for Office 365 and Dynamics 365.