4 Reasons to Replace Your Legacy Phone System with Microsoft Teams Calling

Many business leaders have placed a premium on ensuring their users remain efficient and safe when adjusting to a new remote, mobile work environment in the modern workforce. This prompted many organizations to implement Microsoft Teams as a phone system, which unifies their chat, meetings, and collaboration capabilities into a single platform. 

Despite their willingness to modernize their systems, one element of the legacy workplace environment that some struggle to abandon is the conventional phone system.

group call in microsoft teams - CSE

1. Desk phones are not convenient for today’s workforce 

Traditional phone systems are characterized by bulky hardware and software that are difficult to maintain and inconvenient for the typical remote worker. 

Mobility is critical for today’s workforce. We have already seen a global move toward remote work due to the pandemic. Still, Gartner reports that 62% of workers already expect their employers to encourage them to work remotely once the pandemic is over. 

It can be inconvenient to send remote staff home with a phone system. Each remote worker has a unique desk setup and can lack space for a desk phone in their workspace. This is also a critical concern when migrating from legacy phone systems. Numerous newer desk phones need Power over Ethernet (PoE), which can be difficult or impossible to configure for the average remote worker. Alternatively, users might use an adapter to avoid PoE’s need, but this would require additional desk space and expense when not using Microsoft Teams as a phone system. 

Microsoft Teams can be set up like a phone app with only a headset. Teams’ Mobile users can now put and answer calls from their Teams apps, allowing them to work almost everywhere. The days of fretting over the missed phone call or feel constrained by the length of a cord are long gone. Based on the typical headset and phone prices, headsets can reduce costs by around 50%, reducing costs by 50% or even several thousand percent as more users are supported.

2. Microsoft Teams Calling enables all-in-one communication

Your phone system will be more than a means of communication; it should be a collaboration platform. As a general rule, strive to make your phone an extension of your job, not a different experience. 

The modern workforce communicates via text messenger, group chats, email, and group call with Microsoft Teams to work closely on documents via cloud-based systems accessible via mobile devices and laptops. Microsoft Teams as a phone system will have calling combines the phone system, coordinated collaboration, and calling to create the most efficient all-in-one communication solution available. 

Using Microsoft Teams as a phone system offers a secure and prosperous calling solution with cloud calling features such as consultative transfer, music-on-hold, cloud voicemail, and built-in flexibility and load balancing. Microsoft Teams PSTN Calling also basically guarantees your business communications, regardless of their location, through Microsoft 365’s built-in protection, privacy, and compliance features. 

3. Microsoft Teams Calling can significantly improve ROI

By combining your calling solution with your teamwork and messaging network. You will save significant amounts of money on licensing and product plans usually associated with various licensing and device programs. Most consumers are willing to replace two to three options (i.e., Avaya phone, Zoom conferencing, Slack collaboration). Additionally, the customers and the team save time by eliminating the need to understand and troubleshoot different channels. 

Another area where cost efficiency can be realized with Microsoft Teams as a phone system is service and maintenance of the on-premises phone solution. Provisioning, supporting, and managing thousands to hundreds of disparate phones and phone numbers is a time-consuming and complicated operation. In a consolidated, cloud-based phone system, such as Microsoft Teams Calling, you can simplify phone system administration by quickly inserting phone numbers and tracking and addressing problems from a single Admin Center. 

Some policymakers may be hesitant to implement a cloud-based central council because it may threaten the investments in infrastructure they have already invested – and may even be paying for – for traditional telecommunications companies. However, with Microsoft Teams as a phone system, you can use Direct Routing to connect your current telecommunications provider’s Session Initiation Protocol (SIP) trunks directly to Microsoft Teams. 

4. Develop A Comprehensive Roadmap, Training Plan, and Incident Response Infrastructure

Although you may be sold on cloud-based technology, however, you may still have reservations about the phone hardware. How do Microsoft phone devices compare to standard phones in terms of their capability? 

Microsoft Teams now offers various devices, including handsets, headphones, camera phones, and conference phones. Each type of system has a top-of-the-the-the-the-line, gold-standard quality bar. 

Key certification benefits for Teams Certified Devices include: 

  • Automatic selection and prioritization of the default audio unit 
  • Devices are registered automatically with the Teams client. 
  • Notifications to users of events and alerts produced by the Teams client (for example, meeting starting, VOIP Microsoft Teams for missed calls, etc.) 
  • With a single button click, you can unlock the Teams client or respond to a notification (for example, to join a meeting) 

microsoft teams calling - CSE

All audio devices (headsets, speakerphones, etc.) offer: 

  • When used with a PC or a Mac computer, essential call control is available. Answer/hang-up, mute/unmute, and headphone jack are all standard controls. 
  • Wideband audio with no distortion, distortion, or artifacts. Additionally, echo and noise reduction are provided across all devices. 

Teams IP Phones offer: 

  • A native Teams experience that includes hardware buttons and LED alerts.
  • Calendar incorporation and meeting are joining with a single click.
  • Deployed and managed through Microsoft’s Device Management Solution, which integrates with Intune.

You can easily add Microsoft Teams-enabled headphones, cameras, microphones, and cameras for a comprehensive experience that comes in handy while using Microsoft teams multiple calls. 

Many businesses began giving up productivity for protection to cope with a more mobile and distant work climate. Microsoft Teams as a phone system and Teams Certified Devices. You guarantee that your employees can enjoy the ease and top-of-the-the-line collaborative experience necessary for the new workforce. 

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