Microsoft Advanced Technical Support Increases the Leverage of CSE’s Customers

Computer Solutions East, Inc. (CSE) is a Microsoft partner with Gold and Silver competencies for various offerings of a Managed Security Service Provider (MSSP). It has earned Microsoft’s advanced technical support which includes the following: a pooled account manager, remote service delivery, cloud limited hybrid for deployments covered, and 2nd priority 1/2/4-hour service level agreement for problem resolution with faster response time.

“As a Microsoft Partner, CSE grabbed the opportunity to acquire Advanced Support for Partners service, since this is a definite edge for us to offer accelerated support. This will surely improve the agility and the quality of our services,” Gerald Villanueva, the Operations Manager of CSE asserted.

CSE offers their customers benefits in the selling, deploying, and support stages as part of their Microsoft Partner Network.  With a Services Account Manager assigned to CSE from Microsoft, the company is given more priority to the services, updates, helpline, and accomplished plans.

Being a Cloud Solutions Provider with Microsoft advanced technical support, CSE can grant their customers the privilege of prompt-response time; obstacle solutions for Microsoft Azure, Office 365, Dynamics 365 Finance & Operations; Enterprise addition; Dynamics 365 for Sales, Field Service, Customer Service; Project Service Automation; and Dynamics 365 Finance & Operations (Business Edition).

Statistics have shown great results from Microsoft Advanced Support in terms of the following: an increased rate for faster incident resolution, more active workloads, more active customers, and higher revenue for Microsoft Azure. It has also offered a higher rate for higher deployment, more seats sold, higher revenue, and higher retention for Office 365 and Dynamics 365.

Computer Solutions East, Inc. (CSE) is a Tier 1 Managed Microsoft Partner and has been working with Microsoft Hosted Exchange, Sharepoint, and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / Sharepoint / Lync 2007). They were the winner of the 2016 East Region Renewal/Annuity Partner of the Year Award. Also, they are Gold and Silver certified for Services on Volume Licensing; Office 365 and Azure Migrations (Small and Large); Dynamics CRM Online Customization and Configuration; and are a Microsoft Authorized Education Reseller. They offer fixed monthly IT and Ad Hoc services.

Awards and Accomplishments:

Winner: 2016 Partner of the Year Award (East Region – Renewal / Annuity)

Finalist: 2016 NY Metro Partner of the Year

Finalist: 2016 NY Metro Cloud Partner of the Year

Finalist: 2015 NY Metro Partner of the Year

Finalist: 2015 NY Metro Cloud Partner of the Year

Winner: 2013 East Region TOP VAR Partner of the Year Award

Finalist: 2013 Small Business Partner of the Year

Ingram Micro SMB 500 (2013, 2015)

Inc. 5000 (2015, 2016, 2017)

CRN MSP 500 (2014, 2016)

CRN Pioneer 250 (2016, 2017)

CRN Next-Gen 250 (2016, 2017)

Tech Elite 250 (2017)

Technology solutions that make sense for your business:

Microsoft Volume Licensing Services Sales

Microsoft Office 365 (Migration & Licensing)

Microsoft Dynamics 365 Deployment and Customization

Azure: Improve performance and consolidate resource; let Microsoft take care of your servers

Application Development: Websites, Quote to order automation, Netbook, Vendor XML integration with shopping cart

Fixed Monthly Contracts: 24/7 service with predictable monthly payments

Cisco Network and Telephone: WAN, LAN, VPN, Wireless and VoIP

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