Computer Solutions East is the most prominent service provider for IT solutions to your business. The company provides you with...
Custom Integration with CRM
Why Custom Integration with CRM?
CTI, quick dialing and blending powers of a computer with a telephone to keep you armed with real-time information.
Enabling CTI and CRM integration for a consistent flow of information to know your customers fully.
Blend in cloud telephony with CRM that enables more speed and higher employee productivity.
Click-to-dial numbers from the CRM records to save more of your time and eliminate manual errors.
Custom Integration with CRM Process
Our Tried and Tested CRM Integration Process
Custom CRM integration in your current telephony system will first need you to get the cloud. This way, it makes custom integration more agile. We start the process with API authorization keys on your organization’s account. It needs us to create the virtual PBX and run the setup wizard. Once completed, our engineers work to enable PBX extension lines with call recording depending on the CRM users and incoming call scenario. The idea
is to get the URL address based on the telephony set up and validate the link to the CRM that receives authorization keys, call notifications, all stored in CRM. The CRM experts from our end will start working on setting up the page that has functions to use Telephony settings. Here, the custom field configuration is necessary that helps us link up the telephony module in the CRM. We then move to set up multiple interfaces with current CRM settings and customize the fields in the CRM for your employees to get the most out of our implemented telephony system.
Our Custom CRM integration Services
Integrate help desk, CRM, and other tools with CSE using an interface to access customer data.
Helping you leverage the power of call tagging and custom fields to improve the team's reporting.
With CSE’s CRM Application Integration, your workforce won’t need any manual input into their CRM system again.
Enabling your team with telephony solution tools that help to track information from multiple sources.
Track call recording that you need to listen to when investigating incidents.
The integration allows helps save time for both the customer and the agent
Our team of expert will help with data in optimizing staffing requirements & monitoring.
Why CSE for Custom Integration with CRM?
Our years of CRM experience and partnership with Microsoft means you will get the top-notch systems for business. And even with the telephony systems, we are fuelled by Cisco to offer unmatched communication solutions that your team needs. With CSE’s expertise and commitment to deliver pre-built integrations with leading CRM solutions. Our CRM offerings are fully customizable and backed by Microsoft, empowering your agents to nurture leads and retain customers. We also create a custom desktop toolkit that leverages the extensive framework set up by REST APIs.
- The Most Popular Partner for Microsoft consulting.
- Microsoft cloud partner since the year 2006.
- Offering top-notch expertise and customer service for an array of Microsoft Gold services.
- A trusted name in the business fraternity for office 365 consultancy for over a decade.
Our cloud solutions help the global enterprise achieve business goals.
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