More and more small business need a holistic solution that
incorporates their e-mail, sales automation, accounting,
customer tracking and marketing. Finally there is a
product for the small business that is affordable and can grow
with the business. Computer Solutions East
realizes that ALL businesses need a CRM tool,
and Microsoft CRM3.0 is the solution for business who are
already invested in Microsoft products. CRM is the glue
which connects all departments and technologies including
Microsoft Office, Small Business Server and Microsoft Exchange.
Have one of our experienced Business Consultants help
determine how CRM can work for you!
Microsoft Dynamics CRM is a customer relationship management
(CRM) solution that provides the tools and capabilities needed
to create and easily maintain a clear picture of customers, from
first contact through to purchase and post-sales. With modules
for sales, marketing, and customer service, Microsoft Dynamics
CRM delivers a fast, flexible, and affordable solution that
drives consistent, measurable improvements in every business
process, enabling closer relationships with customers and
helping to achieve new levels of profitability.
Even for companies with the most complex of sales processes,
Microsoft Dynamics CRM provides easy-to-use features and
capabilities to help improve the way sales and marketing
organizations target new customers, manage marketing campaigns,
and drive sales activities. Here's how Microsoft Dynamics CRM
can help your employees make better business decisions and get a
clearer view of your customers.
Works the way you do
Microsoft Dynamics CRM is the fastest and easiest way to add
CRM capabilities to any organization that uses Microsoft Office
system applications, including Microsoft Office Outlook. Because
it was designed to partner with Office Outlook, Microsoft
Dynamics CRM delivers lower training costs, broader user
adoption, less application-switching, higher productivity, and a
fast return on investment.
Microsoft Dynamics CRM gives your employees direct access to
customer information through Office Outlook, enabling access to
the information they need whether in the office or on the road.
Microsoft Dynamics CRM offers:
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Tight integration with the Microsoft Office system
and Office Outlook, allowing employees to easily
pull information from Microsoft Dynamics CRM into Office
system applications such as Microsoft Office Excel
spreadsheet software and Microsoft Office Word word
processing software.
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Quick and easy access to your data through
context-sensitive information for populating forms or
taking next steps without changing screens.
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Customized workspaces that allow users to
create, save, and reuse favorite views of customer data
without the distraction of unneeded information.
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Service Calendar that allows service
schedulers and dispatchers to schedule activities by
resource, time, or service.
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Powerful reporting and analysis tools that
make it easy to identify opportunities and problems at a
glance.
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Great mobile support that helps enable field
workers to get instant access to customer data from most
popular portable devices including mobile phones with
Web browsers, and laptops.
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Works the way your business does
Microsoft Dynamics CRM not only slips right into your
employees' lives without disruption, it also adapts easily to
your existing business workflow and processes. You or your
information technology (IT) partner can quickly modify
application forms, data fields, and relationships and add new
activities and objects without writing a single line of code.
This makes it easy to tailor Microsoft Dynamics CRM to suit your
needs and fit your business. Microsoft Dynamics CRM features
several workflow innovations that speed use, including next-step
suggestions and automatic task assignment. Microsoft Dynamics
CRM also includes capabilities such as:
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A new marketing automation module that makes
it easy to build customer or lead lists, create targeted
marketing campaigns, track the progress of those
campaigns, and follow up on campaigns.
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Quick Campaign wizard that allows marketers
and salespeople to send out e-mail blasts to targeted
lists and track responses.
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Service scheduling that allows you to
centrally manage all aspects of a service request, from
logging and dispatching to tracking and follow-up.
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Easy customization of Microsoft Dynamics CRM
to your business workflow by adding custom objects and
activities, designing custom views for different users,
and building business logic into the CRM. This enables
Microsoft Dynamics CRM to automate repetitive tasks,
tells users next steps, sends e-mail messages, and
raises alerts for open items—so nothing falls through
the cracks, giving your customers a better experience.
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Flexible reporting that enables managers to
easily see how your business is doing—CRM data can be
transferred into Microsoft Office Excel for analysis or
into Microsoft Office SharePoint Portal Server for
updating executive dashboards or collaborating on
customer-related documents.
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Works the way technology should
Microsoft Dynamics CRM works the way your IT staff wants it
to because it's based on proven, industry-standard Microsoft
technology that's easy to learn and work with. You'll enjoy a
rapid, low-cost deployment; low support costs; and easy
scalability as your business grows. IT-friendly features
include:
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Easy to modify forms, data fields, and
information relationships so that users can get the
customized information they need.
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Streamlined installation with diagnostic tools
that reduce setup time and help ensure a successful
deployment of Microsoft Dynamics CRM.
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Fast data searches across large volumes of
customer data that help users find the information they
need.
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Easy to use step-by-step Microsoft Exchange
Connector Deployment Wizard that simplifies Microsoft
Dynamics CRM integration with Microsoft Exchange and
Office Outlook.
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Simple and fast connectivity to external data
sources that gives users access to relevant information.
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Advanced management and notification tools
that are centralized and give the IT staff the right
information to manage a CRM system.
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