I started working on a new virtual image that I could use for CRM 2011 experimenting. For the OS I chose Windows Server 2008 R2 x64. Once the OS and SQL Server 2008 were installed., i started with the installation of Dynamics CRM 2011.
I loaded the .ISO file and there came the splash screen of Dynamics CRM 2011.
Here I clicked on the first option “Install Microsoft Dynamics CRM 2011 Server”. Boom, immediately my click is followed by an error related to splash.exe saying “Microsoft CRM Splash Screen has stopped working”. This is kind of problematic because it’s blocking me from the installation.
Immediately I noticed from the error that something was wrong with “mshtml.dll”. It was clear that it had something to do with Internet Explorer 9. Why exactly I can’t say..but Internet Explorer had to go, temporarily.
So I went to Control Panel and went looking for “Internet Explorer 9”. It’s not in the default list of installed programs. You need to click on “View installed updates” in the left menu.
Now you will see “Internet Explorer 9” in the list:
Remove this for now and restart the system. Now you will have the previous version of Internet Explorer again.
Now when I run the splash screen again, the install continues like it should be. For me this solves the problem in a decent way. Once the install is done I can just install Internet Explorer 9 again. Of course this is a workaround..I‘ll make sure the bug information is sent to Microsoft.
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I liked your article is an interesting technology
thanks to google I found you
Oh yeah, fuablous stuff there you!
It’s always a pleasure to hear from smeonoe with expertise.
Thanks for the ingsiht. It brings light into the dark!
Worked for me – How you determined that obscure issue ….. Fair play to your deductive skills.